Canadian Society for Training & Development

Customer Care Profitability Dependant On Performance Culture Support

Customer service can be a profit centre for a company instead of a loss if all departments are encouraged and rewarded for development of a performance culture through training, mentoring and hiring that supports the customer care profit goal. Learn more.

Completion Support Vital to Indigenous E-learning

E-learning in Australia’s Indigenous community is getting a $500,000 boost to enhance and ensure sustainability of existing programs. Necessary support mechanisms will include provision for mentors, counsellors and help with literacy and numeracy. Learn more.

New Strategy Views Corporate Libraries as Profitable Assets

Cost management strategies see corporate libraries embracing a new business model that allows information professionals to concentrate on distribution of resources and services that users are willing to pay for. Learn more.

Central Intelligence Agency Middle Management Development Wins ASTD

The Central Intelligence Agency (CIA) gained an American Society for Training and Development (ASTD) Best Practices award for developing leadership from within its middle ranks. The winning program was designed in partnership with the Center for Creative Leadership. Learn more.

Ireland’s E-learning Development Falls Down on Home Front

While burgeoning U.K. and American markets are targeted by Ireland’s e-learning sector, a sophisticated effort of industry, academia and government, specialists question why the same initiatives aren’t being used on their own general population. Learn more.

Job Training a Marker of Innovation

Priority placed on employee training is slipping in Canada, according to an international survey that saw its ranking fall to 20^th behind Scandinavian leaders. Conference Board officials worry about the message that sends concerning innovation. Learn more.

Self-learning Technology Searches for Action Implementation

Analytical applications offered by the business intelligence (BI) developers’ industry went full circle on the anticipated, over-hyped and then, disillusioned, charts, re-merging now as “ahead of their time” but still lacking an end solution. Learn more.

Performance Management is Prevalent Concern

HR.com, Web source for human resource professionals is showcasing employee performance management planning in 10 of more than 100 educational workshops planned for September’s Annual Employers of Excellence Conference 2005, in Phoenix, AZ. Learn more.

Career Decisions Mix Practicalities With Emotions

Human resource specialists in Zimbabwe guide industry members in career development strategy in this Q & A column that focuses on aiding employees’ and executives’ career decisions. Learn more.

Personalized Awards Speak Louder

Employees are thankful for traditional forms of work recognition and dedication, but if employers really want to make workers happy, they should consider a personalized awards strategy. Learn more.